Knowledge base

Your Account (1)

Manage your account and sign-in settings across all VIDA systems. Find articles covering sign-in, two-factor authentication, and managing your profile and preferences

Getting Started (4)

• Logging in for the First Time
• First-Time Login to VIDA: Setting Up Two-Factor Authentication (2FA)
• Managing My User Settings

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VIDA (1)

Browse articles, tutorials and FAQs to help you get the most from VIDA.

Getting Started with VIDA (6)

• VIDA's Home Page
• Using VIDA's Downloads Page
• Searching for Assets

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Launchpad (1)

Browse articles, tutorials and FAQs to help you get the most from Launchpad.

Getting Started with Launchpad (6)

• Uploading files with the Aspera for Desktop App
• Launchpad: Delivering Content to VIDA as a Supplier
• Why is the Upload Button Blurred Out? (Aspera Not Running)

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Connect2 (1)

Browse articles, tutorials and FAQs to help you get the most from Connect 2.

Getting Started with Connect 2 (1)

• Getting Started With Connect2

Troubleshooting & Support (1)

Browse troubleshooting articles, support resources and FAQs to help you resolve common issues and get the assistance you need.

Getting Started with Support (5)

• Creating a Great Support Ticket
• Completing the VIDA Support Ticket Form
• Clearing Cache and Cookies

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