Launchpad: Delivering Content to VIDA as a Supplier

Creating an Upload Package, Metadata & Uploading via Aspera

All content deliveries begin with creating an upload package.

To get started:

• Log in to Launchpad

• Select Create New Upload Package
  
   

• Choose either:

  • Simple Package, or

  • Template (if one has been assigned to you
    
    

Upload packages allow you to add files and complete required metadata before submission.

Templates

Some clients assign templates to suppliers. These help standardise deliveries and may include:

• Pre-configured metadata

• Mandatory fields

• Placeholders for specific asset types

• Consistent structure for recurring deliveries

Important
Assets must be uploaded into the correct placeholder.
Uploading to the wrong placeholder may result in incorrect metadata and delays to ingest.

Metadata

Launchpad supports two ways to apply metadata:

• Batch Update – apply metadata to multiple assets at once

• Single Edit – edit one asset at a time (use navigation arrows to move between assets)

Your client will define which fields are mandatory.

Guidance

• Always follow metadata instructions provided by your client

• Ensure Episode Numbers are accurate for series content

• When delivering audio stems as ZIP files, include a clear delivery note describing the contents

Field types may include:

• Text fields

• Dropdown selections

• Structured or mandatory fields

If required fields are missing or unclear, contact your client representative.

Uploading Files via Aspera

Launchpad uses Aspera for fast, secure file transfers.

To upload files:

• Drag files into the placeholder area, or select Upload with Aspera

• Install the Aspera client if prompted

• Keep your browser open until all files have fully transferred

Once complete, all files will show as Received.

If you experience issues:

• Check your network connection

• Retry the transfer

Submitting Your Package

Once all files are uploaded and metadata is complete, the Send for Approval button will become active.

Important

• Packages are not submitted automatically

• You can use the finalise package button once all required metadta is popluation  

• One Finaised you must manually select Send for Approval

Self-Approve Mode

Some users may see Submit and Approve.

Selecting this will:

• Immediately approve the package

• Begin ingest into the client’s VIDA library

If you do not have this permission:

• Your package will be sent to the client for review

• The client will approve or reject the delivery

Package Statuses

During the delivery process, your package may show the following statuses:

• Draft – Package is being prepared

• Receiving – Files are uploading or being validated

• Pending Approval – Awaiting client review

• Approved – Ingest has started

• Rejected – Changes are required

• Expired – No action taken after rejection within the allowed timeframe

Rejections & Corrections

If your package is rejected:

• You will receive an email notification

• You have 7 days to take action

• You may:

  • Update metadata, or

  • Re-upload corrected files (metadata does not need to be re-entered)

If no action is taken within 7 days:

• The package will expire

• A new package must be created and resubmitted

Best Practices

To ensure a smooth delivery:

• Use the correct template when provided

• Double-check all metadata before submission

• Verify Episode Numbers for series content

• Add delivery notes for ZIP files or complex assets

• Keep your browser open during uploads

• Contact your client if required fields are missing

Troubleshooting

Upload failures

• Check your internet connection

• Restart Aspera if prompted

• Reopen the package and retry

Metadata not saving

• Ensure all required fields are completed

• Refresh your browser and try again

• Contact your client if fields appear incorrect

“Send for Approval” not active

• Confirm all files show as Received

• Ensure all mandatory metadata is completed

Support

If you need help:

• Use the Send Support Ticket button within your package
  (this automatically includes package details for faster diagnosis)

Or contact your client representative.