If the upload button on your Launchpad package page appears greyed out or blurred, this means the IBM Aspera Desktop App is not currently running on your computer. Follow the steps below to resolve this.
Step 1: Respond to the browser prompt
When you open or refresh a package page in Launchpad, your browser will automatically try to launch the Aspera app and display a prompt similar to this:
- Click Open IBM Aspera to launch the app. The upload button will become active once Aspera is running.
- If you click Cancel, the Aspera app will not start and the upload button will remain unavailable — see Step 2.
Tip: If your browser offers an Always allow or Remember my choice option, tick it so you are not prompted on every visit.
Step 2: If Aspera is not installed or was cancelled
If you cancelled the prompt, or if the Aspera Desktop App is not installed, you will see a dialog on your package page indicating Aspera is not detected.
To resolve this, install the Aspera Desktop App by following our guide:
Downloading and Uploading Files with the Aspera Desktop App
Once installed, refresh the page and click Open IBM Aspera when prompted (Step 1).
What about Aspera Connect?
On the screen above you may notice a link that reads:
"Aspera Connect installed? Use the extension instead (deprecated)"
We strongly recommend you do not use this option. Support for the Aspera Connect browser extension is being removed from Launchpad. If you choose it, you will see a deprecation warning:
You will also be prompted to choose between the app and the extension on every page refresh. Switching to the Aspera Desktop App avoids this and ensures continued support.
Still having trouble?
Contact us at support@vida.studio — we are happy to help.
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