Handling rejected assets

When an asset is rejected, you will receive an email with:

• The rejection reason 
• Additional details/comments 
• A link to Launchpad 

You can access rejected items via the Rejected Packages section in Launchpad:

Important: Do Not Create a New Package

You must use the existing package to resolve rejected assets.

Creating a new package may result in:

• Duplicate submissions 
• Loss of review history 
• Delays in approval 

The rejection workflow is designed to guide you through the required fixes.

Rejection Expiry

• Rejected assets/packages will be permanently deleted after 7 days
   

Resolving a Rejected Asset

1. Open the rejected package 
2. Locate the rejected asset 
3. Click “Resolve” 

You will be shown:

• Who rejected the asset 
• The rejection reason 
• What needs to be fixed.

Choose the Correct Action

Metadata Issue

• Select “Update metadata” 
• Review the rejection details 
• Update the required fields 
• Click “Resolve” to submit 

File Issue (e.g. ingest error, incorrect spec, corrupt file)

• Select “Reupload File” 
• Upload the corrected file 
• Metadata is retained automatically 
• You are not required to update metadata unless needed 

Add a Comment

• Use for clarification or communication only 
• This does not resolve the issue on its own 

What Happens Next

• The asset is reprocessed (ingested) 
• The asset will return for review and approval 

Key Reminders

• Always follow the rejection details provided 
• Only update metadata when required 
• Ensure file issues are fully resolved before re-uploading 
• Re-uploading an unchanged or incorrect file may result in another rejection